Business Process Outsourcing (BPO) refers to using the services of third party companies to perform functions that were previously were perfomrmed internally. A recent trend has been towards offshore business process outsourcing, often referred to as "offshoring". Offshore business process outsourcing can be very cost effective for companies, because some countries, such as India and China, have lower labor costs. Skilled technical resources often cost a fraction compared to the same resources in the United States.
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